Refund policy
Your statutory rights come first. The conditions of our voluntary 30-day return offer do not limit mandatory consumer rights in your country. The statutory EU withdrawal and Swedish defect rights below override any conflicting return, approval, packaging or refund conditions in this policy.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
For our voluntary 30-day return offer, beyond your statutory rights, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@miladysliving.com.
If your return is accepted, we’ll either send you a new product or pay you a refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@miladysliving.com.
Damages and issues
Contact us if an item is defective, damaged or incorrect. Swedish consumers may complain about original defects for three years; a complaint within two months of discovering the defect is always timely. Statutory remedies are provided without cost.
Exceptions / non-returnable items
Our voluntary return offer excludes certain items, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Our voluntary return offer excludes sale items and gift cards. This does not restrict statutory withdrawal or defect rights.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU statutory withdrawal rights
These rights take priority over all voluntary return conditions below. Notify us clearly within 14 days after delivery to withdraw without giving a reason. Contact info@miladysliving.com; prior approval is not required. Return the goods within 14 days after notifying us. Sale items retain statutory rights. You may inspect goods as in a shop; original packaging and unused condition are not blanket requirements. We may deduct only legally permitted diminished value from excessive handling, where the required information was provided. Only statutory exceptions apply.
We refund within 14 days of your withdrawal notice, using the original payment method unless otherwise agreed without fees. We may wait for the goods or proof of return, whichever comes first. For a full withdrawal, standard outbound delivery is refunded; additional premium-delivery costs are excluded. Statutory return-cost rules apply.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@miladysliving.com.
Request a return or cancellation online
Open your customer account to view your order and submit an available return or cancellation request. You can also notify us at info@miladysliving.com. Your statutory right to notify us of withdrawal does not depend on approval of a request.